Support Staff

The premium services staff have many years of experience in computer related fields with degrees, training and certifications in networking and D-Link technology. Our technicians are trained to resolve most networking issues. In certain circumstances callbacks may be made to ensure customer satisfaction.

Consumer:

Three subscription plans to choose from. Services are available 24/7

Disclaimer:

D-Link TechConnect premium services is a fee based technical support consultation. By purchasing a support package you will be signifying your understanding and acceptance of the following terms of service: Support incidents are charged on a per issue basis. Only one device can be consulted on per issue / incident. Support packages will expire 12 months after the purchase date. Customers will have a 7 day grace period in which they can call regarding the same issue with the same device. After the expiry of the 7 day grace period, customers will be required to purchase a new support package or use an additional incident from their existing package. Due to circumstances beyond our control, D-Link cannot guarantee a resolution to your issue. The fee is for a consultation service and will apply whether your problem is completely resolved or not. By purchasing a TechConnect Support package you’re acknowledging your understanding and acceptance of the limitations and conditions of these terms of service.

Consumer Premium Services

Leading the Industry in Pay-For-Support Services!

*** All D-Link Service Packages are non-refundable. All Sales are final.